Blog | WBA

Jun 28, 20223 min read

Five Characteristics of sales development representatives

Skills can be taught, but traits are not easy to develop. During your hiring process, take note of these five proven traits of successful...

Rakesh Gopinathan

Jun 28, 20224 min read

Five proven skills for sales reps

Now that you have the traits of a strong candidate, let us take a look at the sales development representative skills they should possess...

Rakesh Gopinathan

Jun 20, 20221 min read

Rules for leading a team

Baseball manager Joe Torre has led far more diverse and ego-driven teams than most of us ever will. Yet, Torre’s teams have won...

Rakesh Gopinathan

Jun 20, 20221 min read

Is your team stuck? Get them unstuck

The Wisdom of Teams: Creating the High-Performance Organization by Jon R. Katzenbach and Douglas K. Smith, one of the first books to...

Rakesh Gopinathan

Jun 20, 20222 min read

Fight off team complacency

5 strategies for making team-building exercises part of your daily routine Soon after a team forms, the excitement often peaks. Teammates...

Rakesh Gopinathan

Jun 20, 20221 min read

‘Hot’ tactics for heating up your team

“Hot teams” improvise, do more work with less supervision and make the extra effort to follow through. 1. Don’t become rule-bound. Rules,...

Don’t overlook the value of positivity as a leadership skill

Rakesh Gopinathan

Jun 20, 20227 min read

Don’t overlook the value of positivity as a leadership skill

A positive mindset is typically seen as a desirable trait in the workforce across all professionals and job levels, but it’s often...

Rakesh Gopinathan

Jun 20, 20222 min read

How to refuel a sputtering TEAM?

You’re thinking your team needs to push itself harder, but how do you determine that? Look for hard evidence. Ask: What has it...

Rakesh Gopinathan

Jun 15, 20222 min read

Staff Induction Checklist

This non specific acceptance checklist distinguishes errands and activities that ought to be tended to at each stage of modern worker...

Goal-Setting Techniques Managers Should Avoid

Rakesh Gopinathan

Jun 15, 20224 min read

Goal-Setting Techniques Managers Should Avoid

Among the findings: Setting specific, difficult goals consistently leads to higher performance than just urging people to do their best....

Sales Managers, It's Time To APPRECIATE Your Sales Team...

Rakesh Gopinathan

Jun 15, 20223 min read

Sales Managers, It's Time To APPRECIATE Your Sales Team...

There are a lot of salespeople out there who unfortunately do not feel appreciated by their managers or their company, I've seen it...

Ways to Embrace a Problem-Centric Sales Methodology

Rakesh Gopinathan

Jun 13, 20223 min read

Ways to Embrace a Problem-Centric Sales Methodology

“Do relationships matter in sales?” When Sriram, CEO of A Sales Stream, asked this question to a room of #INBOUND attendees, most people...

We are happy with our current provider. Can you send me some information?

Rakesh Gopinathan

Jun 13, 20224 min read

We are happy with our current provider. Can you send me some information?

We are happy with our current provider. Can you send me some information? Can you try me again next quarter? Your price is higher than...

Customer Success is gaining relevance— and working its way to the boardroom agenda

Rakesh Gopinathan

Jun 13, 20225 min read

Customer Success is gaining relevance— and working its way to the boardroom agenda

Increasingly, technology enterprises are setting up and scaling Customer Success (CS) functions to proactively manage customer...

Rakesh Gopinathan

Jun 13, 20225 min read

Must know about Customer Success Teams

Customer success teams play a critical role in helping people use products effectively and recognise their value. Yet there’s a whole...

Rakesh Gopinathan

Jun 11, 20224 min read

How to Create an Action Map

In the past, I’ve shared my thoughts about various industry recognised instructional design and development models, like ADDIE or SAM....

Tips for a Successful Learning Project Kick-off Meeting

Rakesh Gopinathan

Jun 11, 20223 min read

Tips for a Successful Learning Project Kick-off Meeting

When you’re new to Learning, the start of any project can seem chaotic. It’s easy to become overwhelmed trying to collect the information...

Life is all about the follow-up. Especially when it comes to sales.

Rakesh Gopinathan

Jun 9, 20226 min read

Life is all about the follow-up. Especially when it comes to sales.

It’s easy to focus on the initial contact. The first meeting. The email you’ve sent to someone important. You reach out to someone and...

Rakesh Gopinathan

Jun 7, 20223 min read

How to Conduct a TASK Analysis?

Before starting development on a new Learning project, it’s important to make sure you’ve collected and analysed all the information used...

Why is your Instructional Design Document so Critical?

Rakesh Gopinathan

Jun 7, 20224 min read

Why is your Instructional Design Document so Critical?

When you’re starting any new training project, whether it’s a single Learning course or a large-scale training program, it’s easy to...